Question

MSIGL727QF

Intel Core i-7 7700HQ@3.7GHz (4 Cores 8 Threads)

16GB Duel Channel DDR4

Nvidia GTX960M (should be irrelevant as using integrated graphics)

Windows 10 64 Bit

Audio Driver: Realtek HD Audio version 6.0.1.8117

Studio One 3 (3.5.2.44603)

Put Simply,

When I play certain Mai Tai Synth Patches in Studio One 3, the performance indicator maxes out then  the audio either glitches or cuts out, for what studio one would seem to imply is because of a lack of CPU power. However, my CPU is actually using less than 5% it's maximum load, and there is no RAM issue (see specs above)

I have tried many obvious solutions: buffer size, sample rate, audio drivers, ensuring no CPU cores are parked and all are dedicated to Studio One, setting it as a high priority task, so please don't suggest these. I have even had the tech team at my Music College look at the issue and between myself as a computer enthusiast and them as experts in DAWs could not figure out the issue, so that can only leave me to assume it is a specific software side issue.

It is probably worth noting that when I export the audio it renders it extremely quickly and produces perfectly good sound, so it is not impacting on my final mix thankfully, but it can be a bit of an annoyance to work around.

Answer 1

Thank you for contacting Presonus Technical Support. Sorry to hear about the recent issues you have been experiencing.

The Performance Monitor and windows task manager performance meter are unrelated. The Studio One Performance monitor relates to what is happening in Studio One.

Mai Tai can be heavy on the processor. I don't recommend going over 6 Voices or changing the Quality setting above Normal.  You can try lowering the voices and see if that makes a difference. 

Also, using an audio interface that has an ASIO driver can help with performance.  You can download and install ASIO4all and test to see if this makes a difference. Presonus in no way supports ASIO4all, but I have seen it help in situations where only Windows Audio is present. An ASIO driver provides a low-latency and high fidelity interface between a software application and a computer's sound card. 

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If the issue remains, please create a ticket to technical support. 

Here is a link to create a ticket: http://support.presonus.com/hc/en-us/requests/new