Questions & Answers

Why does my computer keep saying the Studio One 3 app won't run when it was running perfectly fine a day ago?

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asked Oct 28, 2017 in Studio One 3 by davidvalenzuela2 (150 points)
The Studio One 3 app won't run on my computer anymore. It was running yesterday (the day it finished installing). I was recording tracks and everything. So today I go back to finish them and the app won't run, it says that it cant run on the pc and to check the system software. I go and check it and everything is fine. It should be compatible with my computer, but for some reason it isn't  running. I don't know weather to uninstall it and reinstall again or just install the other version. (currently have the 64 bit one)

1 Answer

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answered Oct 30, 2017 by TechSupport77 (195,970 points)
Best answer
Hi David,

It sounds like you are running into a problem with McAfee antivirus software.  Here is a link to the issue on McAfee's web site.

To resolve the issue, you will need to disable the Access Protection in McAfee or disable McAfee altogether.  You will then want to uninstall/re-install Studio One.  You may want to contact McAfee on the issue.  The issue has been logged with the PreSonus development team.