Thanks for all of your patience. There is currently an issue loading the "Full" version of the EWQLSO sounds. The "Lite" versions will load, just not the full versions. This issue began in Play version 5.04. You will want to roll back to a previous version of Play to resolve the issue. This issue has been logged with the PreSonus development team in hopes that it might be addressed in a future build. Should the issue be addressed, you will see it listed in the release notes.