You may want to submit a support ticket for that. This area is primarily a user community area. That said, I did have a weird issue once (before I reinstalled Windows and fixed a lot of weird issues lol) where Studio One's activation kept resetting. I had to delete Windows authentication keys or something to that effect. I can't remember it too well but hopefully that might help you search for an answer while waiting to hear back from support.
Cheers,
Sean