Questions & Answers

"This app can't run on your PC" But I downloaded everything just fine on windows7 on an HP

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asked Jun 23, 2018 in Studio One 4 by joellopez5 (150 points)
I followed all the steps to download all the software for the presonus itwo. Everything was fine until I tried to open any of the downloaded content. That is when "This app can't run on your PC" popped up. What information am I missing here. The laptop is Altec Lansing.

1 Answer

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answered Jun 27, 2018 by brianmeisner1 (193,360 points)
 
Best answer
Being that Studio One 4 is a 64-bit app only, you will want to make certain that you are running a 64-bit OS.  

If you are certain that you are running a 64-bit OS, see if you have McAfee installed on your system.  If you do, try uninstalling Studio One, disable McAfee, re-install Studio One, and see if the issue persists.  You may try uninstalling McAfee altogether if necessary.

If you still have an issue, make sure that you have installed all of your updates for your operating system.  

Here is a link to the tech specs for Studio One 4.  https://www.presonus.com/products/Studio-One/tech-specs

If the issue persists, you may want to log a support ticket with PreSonus by logging into your my.presonus.com account and clicking on "Support."
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