Question

We have learned of a bundle that was assembled by a third party that may cause problems with customers who purchase a special MIDI Keyboard called the Huxley M-49 that comes bundled with a Studio One disc and a product key code from ALDI Market stores in Australia.

The bundle comes with a Studio One 2.6 disc and a Studio One 3 product code. The problem is that once the disc is installed, the Product Key will not unlock the software.

How can this be fixed?

Answer 1

The bundle comes with a Studio One 2.6 disc and a Studio One 3 product code. The problem is that once the disc is installed, the Product Key will not unlock the software. This is to be expected. The Studio One 3 product will not unlock a Studio One 2 authorization. The company that put the bundle together put an older version of the software on the disc.

To resolve this issue, please discard the Studio One 2.6 disc. The product code you have is for Studio One 3 Artist which can be downloaded from our website in your account at http://my.presonus.com. 

Go here to get started and follow the steps for registering, download, and running your software:

http://support.presonus.com/forums/20567618-Getting-Started

We apologize for any inconvenience this may have caused.

Answer 2

We are getting reports from Germany that a similar bundle with the Nektar LX49 keyboard is also showing up with a Studio One 2.6 disc and a Studio One 3 product code. The problem is that once the disc is installed, the Product Key will not unlock the software. 

The solution to the problem is the same as the best answer provided here. 

To resolve this issue, please discard the Studio One 2.6 disc. The product code you have is for Studio One 3 Artist which can be downloaded from our website in your account at http://my.presonus.com.  

Go here to get started and follow the steps for registering, download, and running your software: 

http://support.presonus.com/forums/20567618-Getting-Started 

Answer 3

Note: They also packaged it as working with Mac PowerPC on OSX 10.5. It doesn't.

Precision Audio, the suppliers, are not keen to remedy nor to refund unless you pay the postage.

If I keep this keyboard, can anyone suggest software that would work on a PPC under OSX 10.5.8?