Questions & Answers

AudioBox 1818VSL crackling noise while playback on HP ProBook 4520s

0 votes
635 views
asked Jul 22, 2018 in AudioBox VSL Series by sam36 (120 points)
I have a HP ProBook 4520s with SSD drive and Windows 7 64 Bit. The device is freshly installed with the latest Windows updates.
I also considered tips from https://support.presonus.com/hc/en-us/articles/210046153-Optimizing-Your-Computer-for-Audio-Windows-Vista-Windows-7 after setup.

When I attach my AudioBox 1818 VSL interface and e.g. just play a WAV file in VLC Media Player I get a lot of crackling noise during playback.
If I play the same WAV file with the same audio interface and USB cable but attached to another Windows 7 x64 workstation nearby (exactly the same setup, just plug the USB cable to the other machine) I don't have any problems - the crackles are gone.

I'm using firmware version 1.18 and driver version 2.21.0.5653. ASIO buffer size is set to 2k on both machines.

Any ideas how to diagnose that further?
...