The reason it was not able to send a password reset was because older accounts were allowed to have multiple user id's with the same email address. We have since stopped this practice because of problems like this. I went ahead and removed the old duplicate account and sent you a password reset request.
If anyone else is reading this and is having a similar issue and your account was established before 2012, please file a support ticket with us at http://support.presonus.com
so a support agent can sort this out for you.