Questions & Answers

why can't I reset my password

+1 vote
282 views
asked Dec 22, 2015 in Customer Account Portal by ljaeb (160 points)
When I enter my emai address I get an error stating " Unable to reset password" I can still login using facebook but would rather use a password. Thanks

1 Answer

0 votes
answered Dec 22, 2015 by AlexTinsley (764,490 points)
 
Best answer
The reason it was not able to send a password reset was because older accounts were allowed to have multiple user id's with the same email address. We have since stopped this practice because of problems like this. I went ahead and removed the old duplicate account and sent you a password reset request.

If anyone else is reading this and is having a similar issue and your account was established before 2012, please file a support ticket with us at http://support.presonus.com so a support agent can sort this out for you.
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