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When the account is logged in, the user name or password is always displayed, and it is impossible to log in!

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asked Aug 4 in MyPreSonus Questions by suyangren (150 points)

Nǐ hǎo, wǒ de presonus zhànghù xiànzài wúfǎ dēnglù, yīzhí tíshì yònghù míng huòzhě mìmǎ cuòwù, wǒ chángshì chóng zhì mìmǎ, dànshì tíshì zhège zhànghù bùzài xìtǒng zhī zhōng, xiànzài wǒ de STUDIO ONE 4 xiǎnshì jīhuó shīxiào,STUDIO ONE 5 zhèngcháng shǐyòng, dànshì studio one 5 lǐmiàn liánjiē SoundCloud yīrán xiǎnshì yònghù huòzhě mìmǎ cuòwù! Wǒ xiànzài liánxì nǐmen shǐyòng de shì wǒ xīn zhùcè de yīgè zhànghù, wǒ yuánlái de yònghù míng shì, wǒ de Studio one 5 shì cóng 4 gòumǎi de shēngjí, wǒ xiǎng wèn xià shì bùshì wǒ de zhànghù chūxiànle yìcháng huòzhě qítā wèntí! Zài zhèlǐ xiān xièxiè nǐmen! Qídài nín de huídá!

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Hello, my presonus account can’t log in now. It keeps prompting that the user name or password is wrong. I tried to reset the password, but it prompted that the account is not in the system. Now my STUDIO ONE 4 shows that the activation is invalid, and STUDIO ONE 5 is in normal use. But when connecting to SoundCloud in studio one 5, the user or password is still wrong! I am contacting you now using a newly registered account, my original username is (email removed by admin), and my Studio one 5 is an upgrade purchased from 4, I want to ask if my account appears Exception or other problems! Thank you in advance! Looking forward to your answer!

1 Answer

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answered Aug 7 by AlexTinsley (902,860 points)
 
Best answer
I had to remove your email address from your post.

We can't offer that level of support here due to privacy concerns.

Log a support request at https://support.presonus.com so a support tech can take a look.
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