I have the USB plugged in and the power is clearly on. From what I understand, when I open Universal Control the AudioBox should be listed as a device. However, there is no device listed. This problem persists when I open Studio One. I go to select AudioBox USB as an input device and it just says "This device has started improperly before; do you want to retry?", so I select "Retry" and it just doesn't do anything. Sometimes when I start Studio One, a message appears on the long chain of events with timestamps, that says, "Recording device requires system restart!"; so, I restart my computer. The message goes away, and the device is still not recognizable.