Questions & Answers

Unable to Create Support Tickets

+3 votes
107 views
asked Oct 9 in Customer Account Portal by samarcher1 (240 points)

I'm unable to open support tickets on the my.presonus site.  I can fill in all the ticket info and press "Save" but nothing happens, and no ticket is shown as created.

(My root problem is that I'm unable to register the new hardware I just purchased because

https://my.presonus.com/publicapi/products/register_hardware

is returning "504 GATEWAY_TIMEOUT".

8 Answers

+1 vote
answered Oct 10 by samarcher1 (240 points)
selected Oct 18 by samarcher1
 
Best answer
Contacted support by phone and they confirmed they are aware of "some server issues" that may be causing support ticket and product registration trouble.  Said if you need products registered or support tickets created you could call them by phone and they can do either for you.

Edit: It sounds like people are still having issues with this, but I'm going to accept this as the answer for now since calling them directly appears to be the only way to register a product or create tickets.  (Come on, PreSonus, get your support site together!)
0 votes
answered Oct 9 by nathancopeland (150 points)
I am also not able to open support tickets....
0 votes
answered Oct 10 by dassoun (220 points)
Hello!
I will try to open a ticket for you, asking a technician to come and read your post.

Regards,

Julien
0 votes
answered Oct 10 by alexgiordano (280 points)
I have the same problem
0 votes
answered Oct 18 by willbradford1 (140 points)
I am have the SAME set of problems.  Have you gotten a solution to either the Registration or the problem creating a support ticket?
0 votes
answered Oct 19 by natashacorrigan (160 points)
same issues! ordered the audiobox itwo studio and tried to register it but it wont. then tried to contact support and cant do that either. im in the uk and cant seem to find a uk support number either. nightmare
0 votes
answered Oct 27 by rhondastraw (200 points)
Same issue. I'll call them tomorrow.
0 votes
answered Oct 29 by johnli2 (140 points)
Hey all. This mightn't work for all of you, but I did just have some luck with signing out and signing in again.
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