The small buttons in the sides of Atom(Assignable Controls buttons) doesn't work or highlight!

asked May 13, 2019 in Atom Pad Controllers by jzri (250 points)

Hi everyone~I got an Atom a few days ago,but there's a big problem that I haven't solve!

1.The small buttons in the sides of Atom(Assignable Controls buttons) doesn't work when my Atom connected to Studio One 4 Artist.

2.These buttons don't highlight as well(lights,but don't change to highlight when you press it).

3.But the pads work well,can make sound.

4.And these buttons can be highlight you press when not connected to Studio One.

I think I hv update the S1,UC,firmware of Atom to the newest.

And I hv tried the only USB on Surface Pro4 and hubs.

So,I really don't know where's the trouble,I sincerely hope you can give me the answer!Thanks so much!

4 Answers

answered May 31, 2019 by jzri (250 points)

Best answer

I hv solved the problem by contacting Request.

Here's the my steps:
Quit Studio One
Click Start and type %appdata% [Enter] to open the Roaming folder.
Open PreSonus/Studio One 4
Copy the contents of the folder to a folder on your desktop for use as a backup.
Delete all files and folders except for the user.license file
Launch Studio One 4 and test for this issue again. If the problem still exists, please feel free to copy your settings files back over from the backup you created in step 4.
*If you are missing any Sound Sets after doing this, simply go to Documents>Studio One>Sound Sets and double-click one of the files.

Thanks again!!!

answered May 17, 2019 by andreashauer (160 points)

answered May 24, 2019 by oscargarza3 (8,420 points)

answered May 26, 2019 by jzri (250 points)

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