Question

I'm new to home studio recording. I've been convincing myself to buy a small set up for years. Well, I have the AKG P220 condenser mic, along with the AudioBox. I have the phantom power running. Everything is plugged in. However it's not working. I have no idea why my mic won't pic up any sound. The only levels I see are the ones from my laptop's internal mic....Can someone please help?

Thanks

Answer 1

1. This guide covers common AudioBox setup and configuration issues, as well as addresses basic reasons for the device to not seem to function properly:

http://support.presonus.com/entries/21351334-why-won-t-my-audiobox-record-or-play-back-audio

If you're on a PC:

2. If the above guide does not resolve your issue, the driver may need to be uninstalled and reinstalled properly. Below are instructions for how to do this:

Windows Vista and Windows 7:
http://support.presonus.com/entries/21524610-how-do-i-uninstall-and-reinstall-my-audiobox-drivers-in-windows-7

Windows 8, 8.1 and Windows 10:
http://support.presonus.com/entries/21469744-How-do-I-uninstall-and-reinstall-my-AudioBox-drivers-in-Windows-8-or-Windows-10-
 

If you're still having issues, please create a system profile for us using the instructions in the articles above and submit a support ticket with us at http://support.presonus.com so we can have a support tech assist.