Questions & Answers

Faderport Clasic fader stopped moving after upgrade Pro Tools10 to Pro Tools 2019

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asked Jun 29 in FaderPort Classic by grzegorzkazmierczak (150 points)
Hi.

Faderport Clasic fader stopped moving after upgrade Pro Tools10 to Pro Tools 2019. What can I do?

MacBook 13 i7 2011, OS X 10.13.6, Apollo 16

cheers

Gregory

1 Answer

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answered Jul 11 by AlexTinsley (772,370 points)
 
Best answer

We have confirmed this is working, we tested this on a iMac 27" 5K running Mac OS X 10.13.6 and Pro Tools 2019.6. 

  1. Open the menu Setup - > Peripherals - > MIDI Controllers Tab
  2. Drop down option for Type - Select "None" to clear the preference - numbered slot #1, #2, #3 or #4 (whichever has your FaderPort listed) 
  3. Open same Drop down for Type and select "HUI"
  4. Under "Receive From" and "Send To" select - > Predefined - > FaderPort
  5. # Ch's should be 8
  6. Click OK

If that doesn't work, you'll need to clear your Preferences for Pro Tools and try and again. To clear your Pro Tools preferences in your OS contact read this article from Sweetwater or Contact Avid Tech Support for more assistance. 

https://www.sweetwater.com/sweetcare/articles/how-do-i-trash-my-pro-tools-preferences/

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