Question

Hi, My recently purchased faderport's fader has stopped moving to received data.Everything except the motorized element of the fader still works.It was originally working perfectly.After it stopped moving to the data changes I updated the firmware, checked for power at the power jack (14.25v, which seems slightly high), disconnected/reconnected several times and rebooted my computer.

Is the unit faulty, or is there anything else I can try?

Answer 1

The problem is the firmware update. The FaderPort ships with 1.3.8, the updater on the disc which is terribly old has 1.3.5 on it. If you run the update which is not necessary, it may disable the firmware which enables the motor. To re-enable it you need to update the firmware again.

Read this article: http://support.presonus.com/entries/20470206-FaderPort-1-3-8-firmware-Motorized-Fader-Solution

NOTE: We are working to update the boxes to remove the outdate discs from the packaging. 1.3.8 Firmware is the only firmware that is needed. No further updates are needed.