Questions & Answers

update fail

0 votes
asked Aug 15, 2019 in StudioLive Series III by livingfaithinternational (160 points)
I have used the latest update for my StudioLive 32.4.2AI and StudioLive RM32AI. Both gave me a "network update fail" and after power cycling, I'm getting the usual "LOADING PLEASE WAIT" message. It's been three hours now. what could be wrong? Please help

2 Answers

+2 votes
answered Aug 16, 2019 by jonnydoyle (223,060 points)
Best answer

Stuck on Loading Please wait screen usually indicates firmware issue. The Reset process didn't complete possibly due to corrupt files or usb drive not formatted correctly.

Please see the two Knowledge base articles below for detailed instructions on the Factory Reset process.

Why the process not working:

Factory Reset Process Article:

USB Stick guide:

0 votes
answered Aug 15, 2019 by wahlerstudios (96,670 points)
Nobody can help you better and faster than Support. Open a ticket in your PreSonus account.