Questions & Answers

productkey invalid after new device

0 votes
asked Sep 11, 2019 in Studio One 4 by alexandergostev2 (200 points)
hi guys,

i'm on my new laptop. the old activation is deleted. now is 0/5

but when i'm launching s1 and enter the productkey from my presonus account a window pops up with invalid key.

i dont know what to do guys.

1 Answer

0 votes
answered Sep 11, 2019 by Jamesrhone1 (200,340 points)
Best answer

You can't enter a key that has already been registered. 

Follow this guide from step two:

If the issue remains, please create a ticket to technical support. 

Here is a link to create a ticket: