Questions & Answers

productkey invalid after new device

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asked Sep 11 in Studio One 4 by alexandergostev2 (200 points)
hi guys,

i'm on my new laptop. the old activation is deleted. now is 0/5

but when i'm launching s1 and enter the productkey from my presonus account a window pops up with invalid key.

i dont know what to do guys.

1 Answer

0 votes
answered Sep 11 by Jamesrhone1 (199,690 points)
 
Best answer

You can't enter a key that has already been registered. 

Follow this guide from step two: https://support.presonus.com/hc/en-us/articles/360003305131--3-Studio-One-4-Software-Activation-Online-Computer-

If the issue remains, please create a ticket to technical support. 

Here is a link to create a ticket: http://support.presonus.com/hc/en-us/requests/new

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