Question

On October, 3rd, I've bought an "AudioBox Studio Ultimate Bundle". A week later I've tried to register "PreSonus AudioBox USB 96" but failed. Every time I enter the serial code (U3UI090209) it is considered invalid by your website. How can I register this product and therefore download all the programs I've paid for?

Answer 1

I’m having the same issue , I’m hoping it’s to do with the servers . I have raised a support ticket , I’ll keep you in the loop.

Answer 2

junk..

  I'm having the same problem...

back into the box,  get my money back.   i see this ha been going on for well over a year now.

nope.

God luck

Answer 3

I am trying  to register mine and I am having the same problem. I will call customer support when they are open and update this.  I just had mine delivered today. If I cannot register I will be returning my AudioBox USB96 it may be a problem with the date purchased because I got mine through amazon. UPDATE 10/14/19 The next morning I changed my time zone and entered the same serial code and it worked! Im currently downloading everything

Answer 4

I am experiencing the same issue, I got a different product, but my serial code is 'invalid', so not sure what I'm going to do...

Answer 5

so, and i have that issue. Your serial number is invalid.
And WE want an answer from Presonus Support.

Answer 6

Having the same issue. Keep getting error message saying the serial # should be 20 or 28 characters in length. The Serial # showing on my box is only 10 characters. PreSonus Support - please assist!!

Answer 7

You have to use the product key not the serial number (I did the same thing).This is a forwarded message from PreSonus about the same question:

Sorry to hear about the recent issues you have been experiencing.

You can find your Studio One product key by visiting My.Presonus.com. Log in to your account. Go to Products > Software > and select Studio one.  Here is a screenshot of it on My.Presonus.com: 

If your key is not there, it could be that you have an account under a different email address.  Please submit a support ticket to technical support to resolve. Please include any previous email addresses you may have used.

Here is a link to create a ticket: http://support.presonus.com/hc/en-us/requests/new

Hope this helps and have a great day!