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Blue "z" Hardware monitoring no longer available for studio 192

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asked Oct 26 in Studio One 4 by vincentpeters (130 points)
edited Oct 26 by vincentpeters

I've been using my Studio 192 for years with Studio One. I have never had issues with Blue z zero latency monitoring until last week, I went to set up a session just like any other day and realized I was only shown a Green "z" option.

In the device configuration for my Studio 192 the "Use native low latency instead of hardware monitoring" option is N/A yet I have no hardware monitoring capability anymore (blue z)

I've had to cancel several sessions already and cannot  take on anymore until I can get my monitoring back.

Presonus support is taking a lot longer to sus out the issue than I would have hoped for. No phone support, no live chat. Just one email per day so far.

Someone please help me get back up and running!

Windows 10 64

Studio one artist 3.5.6

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