Question

Hi,

I purchased an upgrade to Studio One v4 a week ago but I still can´t find a link to the licence and it doesn´t show up in "my Products" either. It only shows up in "My orders".

The invoice is paid so I believe there might be some issue with the order (or at least hope so :-)).

I have tried to create a ticket on this subject but the system won´t let me...

What to do?

Answer 1

Raise a supprt ticket from within your accout.

See here: https://answers.presonus.com/46050/have-received-product-key-upgrade-from-artist-professional