Adding to the frustration, I can't enter a ticket. I fill out all the details, click save and the page indicates busy status for a few seconds and then goes back to the ticket editing. If I select close, it warns me "You have not yet submitted your ticket. Your ticket details will be saved until you refresh your browser, just click Create Ticket again to resume."
The thing is, no matter how many time I click save, it doesn't save the ticket. If I entered any details wrong, there should be an error message but no, it just goes busy and doesn't save.
I can't win! I'll wait and try again, later. :-( :-(