Questions & Answers

I have not received product key to upgrade from Artist to Professional

+9 votes
395 views
asked Nov 26, 2019 in Studio One 4 by glenfraser (210 points)
i have paid for upgrade and not received a product key

9 Answers

+1 vote
answered Nov 26, 2019 by kurtwitowski (160 points)
That's two of us. Submitted a ticket as suggested by Sales. Waiting to hear back.
+1 vote
answered Nov 26, 2019 by mdeer1 (160 points)
edited Nov 26, 2019 by mdeer1
This happened to me yesterday - opened a support ticket and still waiting for someone to address this.     Looks like it may be affecting everyone who purchased via the website?  UPDATE: Resolved - The Support Ticket was updated and the software has been deposited directly into the My Software section on MyPresonus.com .
0 votes
answered Nov 26, 2019 by gilsuyun (270 points)
Same situation!!
+1 vote
answered Nov 26, 2019 by Milan Ovrlinic (160 points)
I'm in the same situation except that I have paid for an upgrade from a Professional Studio One 2. I have waited more than 15 hours so far.
0 votes
answered Nov 27, 2019 by frankhonda (220 points)
The same things is happening to me. I haven’t received an email or a product key number. Studio 4 Pro. is not in my Presonus account. I don’t know what the deal is! CRAZY! It’s been almost fourteen hours ago!
0 votes
answered Nov 29, 2019 by rojebscz (140 points)
same situation! I'm waiting for 3days.
0 votes
answered Dec 1, 2019 by sandordaranyi (180 points)
Ditto! I'm submitting a ticket, then.

Annoying... :-(
0 votes
answered Dec 1, 2019 by sandordaranyi (180 points)
Adding to the frustration, I can't enter a ticket. I fill out all the details, click save and the page indicates busy status for a few seconds and then goes back to the ticket editing. If I select close, it warns me "You have not yet submitted your ticket. Your ticket details will be saved until you refresh your browser, just click Create Ticket again to resume."

The thing is, no matter how many time I click save, it doesn't save the ticket. If I entered any details wrong, there should be an error message but no, it just goes busy and doesn't save.

I can't win! I'll wait and try again, later. :-( :-(
+1 vote
answered Dec 5, 2019 by gilsuyun (270 points)
Is this solved now?

I still can't find my new product key!!!

And even there is an error for send a ticket.........
...