Questions & Answers

Quantum 4848 - output according to meters, but no sound

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asked Jan 7 in Thunderbolt - Quantum by heartofsound (210 points)
Hi

Just installed a quantum 4848 in our studio (coming from an apogee symphony with db25).
Everything is connected like before, with the db25 cables now going from the quantum 4848 to the monitor controller, patchbay and so on. But no sound at all. I can see that there's output on the meters on the unit, and on channel 1-2 (for example) in the universal control app. and we've double checked that the cables are connected correctly on the back of the unit, but still nothing. I have tried connecting an external device to the same monitoring chain and that works fine, but when we connect the quantum 4848 we get nothing from the db25 connections. Is there some kind of software routing that needs to be setup that we're missing?

A bit urgent, since we have a client booked in the studio starting Monday next week. All help appreciated!

We're running everything on a Mac Pro 2013 and High Sierra. Software mainly Studio One Professional 4.

Kind Regards,
Jesper Dahlström-Kawakami - Heart of Sound Studios

1 Answer

0 votes
answered Jan 8 by heartofsound (210 points)
 
Best answer
It now works. We tried restarting multiple times, hooking it up to different TB ports, but nothing. Then we hooked it up to our laptop, macbook pro (also high sierra), and it worked straight away. We then switched back to the Mac Pro and it just worked, for some reason. Very strange. Lucky we had a laptop available as well... I hope it was a one time thing!

/Jesper
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