Questions & Answers

Error message: You have registered the same kind of product too many times. ???

0 votes
asked Jan 17, 2020 in Ai Mixers by diedreiapostel (120 points)
Hello. Sorry. My English is not very good, but I try:  I bought a DANTE Card and i put it into my STUDIOLIVE Mixer 32.4.2 AI to navigate a RM 32 AI. I register the Card to the RM32AI. Then I wanted to delete it and register it on my Studiolive 32.4.2AI. After deleting, I cannot register it to my Studiolive 32.4.2. Persons says: "You have registered the same kind of product too many times. Please contact so we can help you with multiple registrations."

What can I do. The next problem is: I can't navigate the 32.4.2. What is the problem? the firmware is actually. on both. Please help me. Thanks

1 Answer

0 votes
answered Jan 17, 2020 by johnellard (3,010 points)
Go into My.Presonus and look up your product. Then look for "Deactivate Devices" or something similar. I've done this when machines break, etc., and it's not hard. I believe your license has been activated to the Max 5 instances and that's all it is. Search Persons for Deactivate Device or even Google deactivate device on presonus. This should be an easy fix for you.