Question

Hello. Sorry. My English is not very good, but I try:  I bought a DANTE Card and i put it into my STUDIOLIVE Mixer 32.4.2 AI to navigate a RM 32 AI. I register the Card to the RM32AI. Then I wanted to delete it and register it on my Studiolive 32.4.2AI. After deleting, I cannot register it to my Studiolive 32.4.2. Persons says: "You have registered the same kind of product too many times. Please contact [email protected] so we can help you with multiple registrations."

What can I do. The next problem is: I can't navigate the 32.4.2. What is the problem? the firmware is actually. on both. Please help me. Thanks

Answer 1

Go into My.Presonus and look up your product. Then look for "Deactivate Devices" or something similar. I've done this when machines break, etc., and it's not hard. I believe your license has been activated to the Max 5 instances and that's all it is. Search Persons for Deactivate Device or even Google deactivate device on presonus. This should be an easy fix for you.