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How can I access my Studio One Version Account? An Error message pops up: "User Doesn't Own This Product."

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asked Apr 30 in Studio One 4 by joannaparker (120 points)
I am trying to log into my account on the Studio One app on my desktop (Windows). I reset my password because I had unfortunately forgot it, and once I created and placed a new password and entered my product key, the app alerted saying: "User doesn't own this Product". I am confused because I did have access to this a while ago. Is the problem because my version of Studio One has been expired? Will I still be able to use this version? Do I need to purchase the most recent one? I have already downloaded the Studio One 2, however, I am not sure if i would have to pay for a registration again?

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