Question

Hi

I just bought a licence for Studio One Artist and I try to upgrade from Prime but I cant (my laptop has windows 10).

I have tried 2 ways

1) From studio one menu, studio one activation it says "please provide proper upgrade key" when i paste the key

2) From my account, my products, I press the "upgrade button" under the product key. When I paste the key in the box that appears, after a while  the key reapears whithout something happening.

Should I uninstall studio one and reinstall it?

Thank you in advance for your time

Answer 1

Download from your Presonus account and try again.

If that fails please contact support.

Answer 2

Bonjour, j'ai le même problème. Chaque fois que je lance Studio one Artist il ouvre l'encienne version Prime? Comment fait-on?

Answer 3

Having the same problem