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Input jacks 1 and 4 register no Signal or sound when I engage the USB button on my Studiolive 16.0.2 USB

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asked Apr 10, 2020 in Classic Mixers by jamespeters5 (120 points)
HP Pavilion Laptop

Windows 10 home

Processor: Intel(r) Core (TM) I7-1065G7 CPU @ 1.30 GHz 1.50 GHz

Ram 16 GB

System type : 64 - bit Operating system, x64- based processor

Universal Control

 firmware v1.01 build 230

Studiolive 16.0.2 USB

Cubase 10.5


 I am using it in a home studio set up.   I get a signal and sound through my monitoring system but as soon as I engage the USB Button there is nothing no signal or sound. it started when i would change projects in Cubase requiring me to turn the board on and off but now that doesn't work.  The board is brand new bought the first week of march.  I use to have the fire wire version of this board and never had an issue.  Please help

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