PROBLEM SOLVED - After purchasing your upgrade from within the PreSonus website, you will see your download history in the PRODUCTS menu along with a Registration Key.
But first… make sure to REGISTER your new product with big YELLOW button that says REGISTER A PRODUCT. This button may be near the top of the product page you are currently in. If not, you can also find it by selecting your HOME menu. Wherever that yellow button shows, just register it. For convenience, copy and paste your new number somewhere in your computer for later use… or keep your webpage open on another tab to copy... for later. (Or copy it to a pad in your computer)
After registering, now head back to your PRODUCTS menu and find your newly purchased product and download the INSTALLER. I don’t think this installer actually overwrites because after install, it doesn’t ask for your new product key? (As is common with so many other companies. This is most likely their anti-piracy feature… and thus the headache.)
After you do the new install, make sure you are connected to the internet. Open the program. You most likely will be in the older version. Select the Studio One drop menu in the Finder (Mac). You should see a few different options.
- Studio One Activation
- Studio One Installation
- Studio One Extensions
- Back Up and Restore
- Activate Purchased Items
- Sign Out
Select: ‘Activate Purchased Items’. Now THIS is where is gets glitchy because it’s entirely counter intuitive.
A window will open that says: “Welcome! To authorize this computer for the use of Studio One, please select your version and activate it below.”
(I was upgrading from Prime, so yours might read a little different but it doesn’t matter for this.).
Whatever your options simply select: “Activate My Purchased Version of Studio One.” Now…
Both a new and old Product key window should show. In the ‘old product key window’ it should automatically fill in. If not… you’ll need it to put in. In the new product key window, simply copy and paste your new one.
Now… between these two windows for the keys is a check-off box that reads: “I have purchased an upgrade of Studio One. ”DO NOT CHECK IT!!!! That is where the glitch lays. Leave it empty and then hit the green ACTIVATE button. Your upgrade should begin.
Thoughts: WHY on earth is that question asked? It makes no sense and only adds to a problem. For if you have the necessary codes that should be sufficient. And furthermore, why should it be left unchecked if you just upgraded? It’s entirely counter-intuitive and honestly I only discovered it by seeing what would happen if left unchecked.
PreSonus… so far I’ve really enjoyed your product but PLEASE tighten this up. So far, I haven’t seen this addressed in the proper help section nor in the forums.
