Questions & Answers

I cannot access to my presonus account grey screen nothing happens

+1 vote
asked Sep 24, 2020 in PreSonus Sphere by richardchase1 (130 points)
Hi, I cannot access to my account.

I got a grey screen every time I try to enter

please, I need help.

8 Answers

0 votes
answered Sep 24, 2020 by alastairwain (180 points)
Im having the same issues, pls help
0 votes
answered Sep 24, 2020 by leoroomets (140 points)
I'm having the same problem. I did get my screen to change after quite some time and it said that a gateway was down on the PreSonus end of things. I hope they are working to fix it since I need to access my account to download some additional product. Good luck to all having this issue.
0 votes
answered Sep 24, 2020 by gustavosantos5 (140 points)
I have the same problem!!!

Please, Presonus....fix them!!!
0 votes
answered Sep 24, 2020 by perbillengen (550 points)
Tomorrow I have been out of service for one week, no response from support. This is really bad. Fortunately, I could move back to Ableton for the live performances I've built in Show. Had to cancel four songs for the band since I ran out of time before the gig. Two more gigs this weekend, and now I have moved back everything. Problems like this kill creativity. Studio one is great, especially for mixing, but service and support need to evolve before professionals or semi-professionals like myself can depend on this new Sphere thingy. Gigs actually help to put food on the table, mixing as well. Next weekend I have a recording session with a paying customer, I guess I will have to install version 4 again, multi-track recording and mixing are however way faster than Ableton. ;)
0 votes
answered Sep 25, 2020 by christiandevere (140 points)
Having the same issue here, just purchased sphere now I can't get into my account or sphere.
0 votes
answered Sep 26, 2020 by russwilson1 (780 points)
Yup, same thing here. Indicates that I am logged on, but goes to blank grey screen.
0 votes
answered Sep 30, 2020 by salbert (1,080 points)
Tech support told me to clear the cache from my browser (Google Chrome on Windows) and that did the trick!
0 votes
answered Nov 13, 2020 by dafgwy (140 points)
Its now Novermber 13 and I still cannot access 'my products' in sphere account screen!!!! I need to re download studio one 5 as the current update has stopped me loading 3 rd party instruments..Kontakt etc!!!!!! Presonus can you please get you fingers out and sort this as I and Im sure many other are about to walk.....