Questions & Answers

Why my USB Interface makes clicks and crackling noises even when i'm listening music on Youtube?

0 votes
asked May 13, 2020 in Studio Series USB Interfaces by pedromartins4 (120 points)

I recently bought a  Presonus USB Audio Interface Studio 24c and installed the driver correctly as the guide recommend us, and soon as i tried the audio interface, by listening a simple music on youtube, the sound started to crack and click. I've tried every setup possible and nothing appears to solve the annoying crackling sound. So i've searched and found this article on the Presonus page,

I've followed every step, but nothing changed, the crackling sound still were happening. I've tested as well the Audio Interface in another PC, and worked very fine, at least to listen music. SO i ruled out the possibility to be an interface defect, the problem is in my PC...

I am honestly lost to how proceed in this problem, i've formatted the computer, installed and unstalled the Presonus Universal Control several times, tried every USB jack in my computer (USB.3.0) and nothing... Always the same crackling sound and clicking. Even when listening music on Spotify, Youtube, MP3. files in the PC, etc...

Here follows my computer Specs:

Windows 10 64 bits

i7 - 10510U CPU 1.80 GHz 2.30 GHz

RAM: 16.0 GB

Model: ZenBook UX562FAC


5 Answers

+1 vote
answered May 13, 2020 by paguy007 (220 points)

I am having the same problem with my StudioLive 16 III digital mixer. I've tried up dating all drivers and I am also at a loss as to what to do next. I think I will try pulling out my video card to see if that makes any difference. If I find an amswer I will let you know.


0 votes
answered May 14, 2020 by stefanotranchini (140 points)
Try augmenting the buffer size. I had the same problem and setting buffer to 256 it is all right!
0 votes
answered May 15, 2020 by paguy007 (220 points)
I changed the sample rate from 48 to 44.1 and the distortion and crackling is now gone.

I guess my computer doesn't like 48Hz

Hope this helps!
0 votes
answered Mar 9 by joaquinmackenna (180 points)
I have the same problem and tried to:

Change the sample rate on the pc

Change the usb input, i tried with the 2.0 and 3.0

reinstalling the drivers...

Nothing worked, please help
0 votes
answered Mar 15 by zoltantoth1 (520 points)
I had a similar problem on my MacBook Pro and I just worked through it with tech support with a resolution. In my case the solution was to turn the volume down on Youtube Music. When I did that, at about 90% volume the sound cleared up. Not sure what the technical explanation is but it sounded like I was overloading the input on my Audiobox USB 96. I assume that there is some information in the digital signal coming through the USB from the computer that sets the gain for the input signal.