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PreSonus Universal Controller cannot connect to device USB 96

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asked Jun 30, 2020 in AudioBox USB by scotprice (170 points)
I just received an audiobox usb 96 and have been trying to get it to work with  a couple of my computers.....first I tried in my newest computer which only has USB 3.1 SuperSpeed ports, and I couldnt get it to work.  Now, I am trying on my older microsoft surface.  The same problem is showing up though..Universal Controller keeps telling me to update my firmware on the USB 96, but when I try to UC says it cannot connect to device.  This has happened on both computers so far.  

Universal Controller is version 3.2.1.57677

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