Questions & Answers

Have (PG) Artist installed & joined Sphere. When opened it's still Artist not PRO, even after uninstall & reinstall. ???

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asked Jul 16, 2020 in Studio One+ by benstabley (150 points)
I have installed on my PC (Windows 10,64 bit, all current) SO Artist. I joined Sphere today to have access to SO Pro and all the bells/whistles to see if that's something I should consider purchasing in the near future. I am a Cakewalk/Sonar Platinum user and received SO via Positive Grid-Spark.After joining I loaded the installer for what I thought was SO Pro but opened software and it was still Artist. I uninstalled Artist and went through installer again and it was still Artist. I have not received a new key for Pro. What am I not seeing or understanding?

1 Answer

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answered Jul 21, 2020 by AlexTinsley (924,340 points)
Best answer
You need to download Studio One 5 Pro from your account and install it over top of your Artist installation.

Then activate it with the Sphere license and it will open as Sphere.


You can activate Artist 5 with your Sphere license.

Then download Studio One 5 Pro installer and install over top of Artist and it will open up activated as Studio One 5 Pro.

We have made an improvement request that Sphere activates and opens Studio One 5 Pro automatically. Until such time these are your options for enabling Studio One 5 Pro on your system with the Sphere license.