Hi. I just purchased the Audiobox iTwo, and am trying to record vocals and an instrument (using the M7 condenser mic on CH1 and a digital piano on CH2). I find that the recording levels are too low, and I am only able to record any sound with the gain levels turned up almost all the way. Even if the gain levels are set to ~80% of max, I can't get any sound recorded in Studio One, and can't hear anything in the headphones.
Is this normal, or do I have a defective unit that needs to be replaced? Phantom power is on for the mic and I'm using an XLR cable for mic and Line In for piano, so that is not a problem.
Would be great to get some advice on what I am doing wrong, as I get the same issue with other software are as well (Eg Audacity).
My setup is as follows -
Computer make - Samsung 9000 series laptop
OS - Windows 10, updated to the latest
Application - Studio One, Audacity
Audio Interface - Audiobox iTwo. The Audiobox driver and firmware is updated to latest
Thanks a lot!