Question

Hi,

I recieved a license for Artist 5 when i purchased a Presonus Quantum. It is installed on my computer.

I just upgraded my account with a sphere membership which includes access to studio one professional, but my studio one 5 program still says it is artist version when i click "about studio one"

I have uninstalled and reinstalled studio one with the latest installer and still get the same problem.

Thank you

Answer 1

Hi,

To activate Studio One using the online method, please follow the instructions located in the following knowledge base article:

https://support.presonus.com/hc/en-us/articles/360043921991--3-Studio-One-5-Software-Activation-Online-Computer-

If you continue to have issues please contact Technical Support.

Answer 2

I have the same problem

Answer 3

Oddly, I could not find a viable answer to this... forget the link listed in the answer, it won't help you in this situation.

I finally stumbled upon the solution by opening Studio One and clicking "studio one" and then "activate". It should give the option to activate "sphere". Once you do, it will recognize if your account has sphere registered, then reset and upgrade.