Question

Hi . I have purchased or rented from Presuns sphere with a monthly deduction, and the program has been downloaded and registered in sphere, but when I download a professional copy, I can only assume it is my copy that I am working on by an artist? So what's wrong? And they deleted the artist version and when I make a professional download, my previous version appears? Fine, the new and why not write a professional version? Knowing that its attachments can I download it? Thank you for your cooperation and wait for your response and thank you ..  No activation number was ever sent to me. Just that the subscription was completed. Whenever I order a professional version, it is not canceled ??? So how do I do, and also the Nation program, please enter the activation code, and it was not sent also, so how do I do it?

Answer 1

No activation numbers will be sent to you, this is all done through the account login. 

1. Download and Install Studio One 5 Pro installer from your account. 
2. It will install over the previous Studio One Artist install (don't worry your song data is safe, that's stored in the Documents folder)
3. You must re-activate the software with the Sphere license. 
4. Launch Studio One
5. Select Studio One from the menu at the top of the screen.
6. Select Studio One Activation
7. You'll see a link for "Activate with PreSonus Sphere" it should be selected already, and click the Green Activate button. 
8. Studio One 5 will activate and you'll be ready to go. 

If you're still having issues, log a support request at http://support.presonus.com so a support tech can assist you.