Question

I've recently purchased a pre-owned Audio Interface (USB 96). The device is still registered in former owners name and now it won’t let me register the device on my account.

I've tried to contact former owner and asked them to remove the device from their account.

Any other advice or any response would be appreciated.

Thanks

Answer 1

Log a support ticket.

https://support.presonus.com/hc/en-us/articles/210050813-How-to-create-a-new-Support-Request-