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My add ons are not working. I am trying to re-activate them but it says "product not owned by customer". Any advice?
+1
vote
1,202
views
asked
Oct 21, 2020
in
Studio One+
by
simonazemanova
(
200
points)
My add ons are not working. I am trying to re-activate them but it says "product not owned by customer". Any advice?
I have Presonus Sphere (monthly) and it is active. I have Studio One Artist 5.0.0. and I am using Windows 10.
problem
add-ons
activation
sphere
3 Answers
0
votes
answered
Mar 29, 2021
by
simonazemanova
(
200
points)
Best answer
I solved it by updating to the latest version of studio one :)
0
votes
answered
Mar 27, 2021
by
mcobon
(
140
points)
hi did you ever get this resolved???
0
votes
answered
Apr 1, 2021
by
peterdenzel
(
400
points)
If you are a Studio One 5 owner before purchasing Sphere - this may solve the problem (Did for me)
I had to Activate Studio One 5 as "Sphere Version"
After that all Added products activated correctly.
Hope that helps..
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