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My add ons are not working. I am trying to re-activate them but it says "product not owned by customer". Any advice?

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asked Oct 21 in PreSonus Sphere by simonazemanova (120 points)
My add ons are not working. I am trying to re-activate them but it says "product not owned by customer".  Any advice?
I have Presonus Sphere (monthly) and it is active. I have Studio One Artist 5.0.0. and I am using Windows 10.

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