Question

My add ons are not working. I am trying to re-activate them but it says "product not owned by customer".  Any advice?
I have Presonus Sphere (monthly) and it is active. I have Studio One Artist 5.0.0. and I am using Windows 10.

Answer 1

I solved it by updating to the latest version of studio one :)

Answer 2

hi did you ever get this resolved???

Answer 3

If you are a Studio One 5 owner before purchasing Sphere - this may solve the problem (Did for me)

I had to Activate Studio One 5 as "Sphere Version"

After that all Added products activated correctly.

Hope that helps..