Motherboard AMD Asrock X570 Creator (Thunderbolt 3 native)
AMD Ryzen 7 3700X 3,6Ghz 32Mb AM4
32GB KINGSTON RAM
I have stability issues with Quantum 2626 and Windows 10. I am 99% sure this is a software problem as Quantum 2626 seems to work fine. The connection between the card and Windows 10 is fine all the time, there is no disconnection since the blue light of the presonus is on all the time, even Windows 10 detects sound because I can see the sound indicator moving. BUT, when doing some audio tasks in Windows like opening some youtube videos, Spotify ... the sound just disappears; the connection between the card and Windows still works fine, but there is no sound. Sometimes I hear a pop from my monitors and then I have to reset the presonus to get the sound back.
This doesn't happen when I open an audio player on the desktop, when I use the DAW for hours, or when I open YouTube for the first time (with any browser). It usually happens when I change the video on youtube or when I open Spotify, sometimes when I open the program, sometimes when I change the first song, it is very strange. Again, when this happens, the connection between the card and Windows seems to continue working fine and Windows continues to detect sound.
Tried installing all versions of the Thunderbolt driver and all versions of BIOS. I have tried modifying all possible options in the BIOS related to Thunderbolt. I have even tried swapping the Thunderbolt 3 cable for one of Apple's more expensive ones and there is no solution ... Has anyone experienced such issues between Windows 10 and Thunderbolt 3? Any solution you can think of? I no longer know what to test, I am convinced that the card works fine since as long as I do not do anything I have described I can use it perfectly for hours, both with DAW and playing music on the desktop.