Question

Hello,

Got my new Presonus Studio Live 32s console today. I installed the latest firmware. Registered the console to my device and I've been having a heck of a time getting the Fat Channel Plugins to install on my console.

-I open up Universal Control - Connect via USB - Settings - Plug Ins - Install

- It prompts me to install the Fat Channel Collection Volume 1 plugins, goes through install but stops and a prompt comes up that says "The Device Is Not Registered To Your Presonus Account" then I select Register the device now.

- It then goes through a plug-in authorization window, gets finished with that. Then nothing.

I don't see any plugins to authorize in the list. I restart my console. Nothing comes up in the plug-in list. It just says "install". The "Authorize" option is greyed out.

I have gone through this process about 20 times and still nothing. This is getting very frustrating.

Answer 1

Contact support.

https://support.presonus.com/hc/en-us/articles/210050813-How-to-create-a-new-Support-Request-

Answer 2

Same for me on Studiolive Serie III

Install work OK but list stay empty, I have loose the basics fat channel plugins also after install Fat Channel XT

Answer 3

Same for me... not installing the plugins.. the list stays empty

Answer 4

Same here. Anyone figured out?

Answer 5

Hi, I had the same problem. I solved it by doing a full reset of the consol :-)

Answer 6

Unfortunately a Mixer reset (even several times did not do it for me!). However what did it was this;

1. After you reset the mixer, reload the mixer with the Ver1.7.14047_Fat Channel Collection, with mixer restart.

2. After successful firmware "upgrade" , through UC, install the plugin (ensure that the plugin shows up as "activated"

3. Reload the mixer with most current firmware and you'll thank me later. :-)