Their customer service is quite good. The post is a rant based on a 4 year old post... and you don't even know how to capitalize the beginning of a sentence, so how can we A) help you resolve whatever your issue is and B) take you seriously? You DID get a reply, you were told that you probably fried the Firewire card from hot-plugging and were told to try a new one (which are under $20 and returnable in 2021) , even try a new cable. Anyone "really good at computers" would have also tried the unit on another PC to eliminate the PC as the cause. Did you do any of that?
