Question

Hi,

I'm experiencing audio dropouts and distorted sound when using the Audiobox 44VSL interface connected over a USB C adapter to MacBook Pro 2018 and 2019 models running Mojave 10.14.6 and Catalina 10.15.7.

At first I thought it was due to the hardware bug MacBook Pros with a T2 chip had, but it seemed to be resolved in 10.14.5.

https://appleinsider.com/articles/19/05/22/apple-issues-supplemental-update-for-macos-mojave-10145-fixing-t2-issues-in-macbook-pro?fbclid=IwAR2iQXTeojjJolYfu3bbBa3SIKbs0jEatKLyZw8iEnkeNpnveuiWpxkwOoM

I also tested against a different UBS 2.0 interface and I did not experience the audio dropouts.

This leads me to the question - is the AudioBox 44VSL compatible with the newer MBPs or should I upgrade my audio interface?

Best regards,

Roman

Answer 1

Restart your computer. Reinstall Universal Control. Note: If you believe you are having connectivity issues, such as the device not being recognized by Windows or Mac OS X when plugged in, make sure to check your USB cable with one you are certain works, as well as try all USB ports on the system.

Answer 2

Well I tried all that multiple times before :)

The issue doesn't reproduce when I connect the audio interface to an older MacBook Pro mid 2010 using the same USB cable.

The interface is recognised by the OS and it outputs audio, the issue is that after 5-10 minutes the audio becomes distorted and there are dropouts. Only changing sample rate or switching to the built in audio interface and back to AudioBox 44VSL solves it, but only temporarily.

I would like to know whether the audio interface is compatible with newer MacBook Pros.