Questions & Answers

Studio One Audio Box not showing in Audio Setup

0 votes
456 views
asked May 19, 2021 in Studio One 5 by danieltintle (180 points)

Hello,

I am unable to view my "AudioBox" option in the Audio Setup screen to select. It only has the Realtek and Windows Audio setup but no Studio One Audio Box. I've restarted my computer, unplugged and replugged it in and I'm unsure why it won't show up. My Mac was able to have it show but I recently just switched to an Alienware PC laptop and am having no luck getting it back up and going. Please see the screenshot below. I've tried clicking "Configure Audio Device" but that just brings me to the Audio Setup Screen. 

Any help? Thanks!




1 Answer

0 votes
answered May 19, 2021 by stanthompson2 (5,910 points)
edited May 19, 2021 by stanthompson2
You might have forgotten to download and instal Universal Control. it's a program that contains drivers for PreSonus audio devices. Log into your account and select products - hardware - registered audiobox - view more details. If not, disable any motherboard (onboard) sound circuitry in your bios
...