Question

I have a ACER Swift 1 Windows 10 64 bit with USB- C (NOT THUNDERBOLT 3) and Quantum 2626 connected with Apple Thunderbolt 3 0.8m using Studio One 5. I’m upgrading from a Audio Box iTwo. Universal Control will not read my Quantum 2626. I’ve read every forum I can and I’ve almost tried all I can. Red light is solid and never seen it blue. What should I do? Any suggestions? Thanks!

Answer 1

The tech specs for the Quantum 2626 state "NOTE: Your computer's motherboard must support Thunderbolt." See https://www.presonus.com/products/Quantum-2626/tech-specs

Understand that Thunderbolt 3 and USB 3.x both use a USB-C connector, but they are different protocols.

My understanding is that the Acer Swift 1 does not support Thunderbolt. So your only choices are using a computer that supports Thunderbolt, or get a different interface.  Maybe you can find someone who wants to trade their Studio 1824c for your Quantum 2626.