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Bought A new Windows Desktop and quantum 2626 Have a new apple 0.8 Thunder bolt 3 will not recognize 2nd cord

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asked Jan 16, 2021 in Thunderbolt - Quantum by michaelluna3 (120 points)
I have a new desk top 5days old has thunderbolt 3 connection also bought quantum 2626 downloaded items requested when I plugged in cable you can hear it but usb pops up and gives info so will not recognize interface I took 1 cord back and got another apple 0.8 which still dosent work. You guys are gurus this may be something Im missing not sure . Any help is appreciated.

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