We experienced a similar problem where we could hear audio, but no input signal, even though we doubled checked audio settings, and triggered record / monitoring. After, trail and error, we were able to get things to work by on Windows 10 , Studio One 5.4 by opening OPTIONS, AUDIO SETUP, CONTROL PANEL, and
â—¾checking FORCE AUDIO TO 44.1KH
We're not sure if this is the correct configuration for the DAW, but it appears to be working fine now.