Question

Hi,

I believe this problem has not been captured. I am a sphere user, but of late auto debit payments have stopped processing in India. I got an alert in my account saying November's payment didn't go through. How do I reactivate it manually > I see options to update card details, but no link to retry payment again.

Will deleting the active card and creating a new card from scratch solve it?, this will be a recurring problem because of the auto debit cancellations by banks in India.

Thanks,

Vijay

Answer 1

I have the same issue. why no submit payment now button or link?

Answer 2

Hello,
I'm in the same situation except that my subscription has stopped!!!! Have you had any feedback?

I find it really desolate I'm blocked too and I can't even re-subscribe and no return from their **** support!!!!

I'm getting really annoyed and I'm thinking of going back to cubase just for that, or even getting a cracked version of the software!

Support is incapable of solving a simple problem!