Questions & Answers

Retry payment for sphere

0 votes
669 views
asked Nov 15, 2021 in Studio One+ by trumpet (190 points)
Hi,

I believe this problem has not been captured. I am a sphere user, but of late auto debit payments have stopped processing in India. I got an alert in my account saying November's payment didn't go through. How do I reactivate it manually > I see options to update card details, but no link to retry payment again.

Will deleting the active card and creating a new card from scratch solve it?, this will be a recurring problem because of the auto debit cancellations by banks in India.

Thanks,

Vijay

2 Answers

0 votes
answered Jul 13, 2022 by deadfordenver (140 points)
I have the same issue. why no submit payment now button or link?
0 votes
answered Mar 6 by lokass (360 points)
Hello,
I'm in the same situation except that my subscription has stopped!!!! Have you had any feedback?

I find it really desolate I'm blocked too and I can't even re-subscribe and no return from their **** support!!!!

I'm getting really annoyed and I'm thinking of going back to cubase just for that, or even getting a cracked version of the software!

Support is incapable of solving a simple problem!
...