Questions & Answers

Payment Made but Can't access Sphere Online or Offline

0 votes
434 views
asked Nov 14, 2022 in Studio One+ by suhailgulati (120 points)
Has anyone faced this issue before??

I made the payment for Sphere, received the invoice and receipt on e-mail but cannot access it. Each time I login, it redirects me to make a payment. Hence I cannot login offline as it says that I don't have an active subscription. I have raised a support ticket but it takes ages for for a response.

If someone can help me out with this, I'll be highly obliged.

5 Answers

0 votes
answered Nov 25, 2022 by franklindevarajstanley (140 points)
Same with me as well, subscribed annually and received the invoice and receipt. But unable to see the plan as active, raised a service ticket but no update on it yet.
0 votes
answered Mar 4, 2023 by richcresswell1 (3,210 points)
Can you confirm your subscription status here?
https://my.presonus.com/account/plan
0 votes
answered Apr 15, 2023 by keondrecherry (140 points)
Bruh I jus paid for a subscription and it says I don’t have a active subscription
0 votes
answered Jun 12, 2023 by lacycrain (180 points)
Did any of you get this handled?  I am going through the same thing and I'm freaking out.
0 votes
answered Mar 6 by lokass (360 points)
Hello,
I'm in the same situation except that my subscription has stopped!!!! Have you had any feedback?

I find it really desolate I'm blocked too and I can't even re-subscribe and no return from their **** support!!!!

I'm getting really annoyed and I'm thinking of going back to cubase just for that, or even getting a cracked version of the software!

Support is incapable of solving a simple problem!
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