Question

Has anyone faced this issue before??

I made the payment for Sphere, received the invoice and receipt on e-mail but cannot access it. Each time I login, it redirects me to make a payment. Hence I cannot login offline as it says that I don't have an active subscription. I have raised a support ticket but it takes ages for for a response.

If someone can help me out with this, I'll be highly obliged.

Answer 1

Same with me as well, subscribed annually and received the invoice and receipt. But unable to see the plan as active, raised a service ticket but no update on it yet.

Answer 2

Can you confirm your subscription status here?
https://my.presonus.com/account/plan

Answer 3

Bruh I jus paid for a subscription and it says I don’t have a active subscription

Answer 4

Did any of you get this handled?  I am going through the same thing and I'm freaking out.

Answer 5

Hello,
I'm in the same situation except that my subscription has stopped!!!! Have you had any feedback?

I find it really desolate I'm blocked too and I can't even re-subscribe and no return from their **** support!!!!

I'm getting really annoyed and I'm thinking of going back to cubase just for that, or even getting a cracked version of the software!

Support is incapable of solving a simple problem!