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What is the Company Policy for any product that is DOA?

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asked May 17, 2016 in Sceptre, Eris, R-Series by charlesvaz (150 points)
What is the company policy, If any, for hardware products that arrive DOA? Replacement or Repair?

1 Answer

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answered Jun 4, 2016 by ghasenbeck (355,470 points)
 
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The policy is to contact PreSonus Tech Support, so that PreSonus can assist you.

Without any further information here, it is not possible to give a clear answer.

The initial thing to do in such an instance is to contact PreSonus as well as the re-seller from which you purchased the unit from. In most cases the re-seller can swiftly swap out the unit, as long as they have additional stock on hand.
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