Question

What is the company policy, If any, for hardware products that arrive DOA? Replacement or Repair?

Answer 1

The policy is to contact PreSonus Tech Support, so that PreSonus can assist you.

Without any further information here, it is not possible to give a clear answer.

The initial thing to do in such an instance is to contact PreSonus as well as the re-seller from which you purchased the unit from. In most cases the re-seller can swiftly swap out the unit, as long as they have additional stock on hand.