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Need help with driver issue windows 7

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asked May 26, 2016 in Classic Mixers by maximcalda (150 points)

Computer: Intel Core i7-582K CPU @ 3,30Ghz - RAM 16 GB

Windows 7 SP1 - 64 bit

Presonus StudioLive 16.0.2. - Universal Control 174 Firmware: 0.98f Build:219

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I just received my brand new Presonus StudioLive 16.0.2. but I have driver problems installing it. I did the installation by the book, no result. Than I read online that you might change the Firewire driver to Legacy mode. Did that reinstalled and installed again and now the presonus did appear in the windows devices list, but always with a question mark symbol. So now I did update the Presonus driver manually (C:\Program Files\Presonus\UniversalControl - Subfolders included) like told on the Presonus website. Now I know I'm almost there, because Windows sees the right drivers right there but it starts complaining about it ain't safe and something about Windows security. For some reason Windows is blocking the Presonus driver. Now I donĀ“t have Windows security on (as far as I know) and I don't have a Virus Scanner at all on this computer. I know this is the problem and I'm almost there, but I don't know how to fix this. See attachment.

1 Answer

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answered Nov 10, 2016 by ghasenbeck (352,750 points)
 
Best answer
Max,

This issue is a bit more in depth and also requires a bit more information from you in order to best assist you. We suggest that you submit a support request to get this issue resolved.

How to submit a support request:

http://support.presonus.com/hc/en-us/articles/210050813-How-do-I-create-a-new-Tech-Support-request-by-email-
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